Refund policy
Last updated: September 28, 2026
We want you to feel confident ordering from Northmere. If you're not satisfied with your purchase, you may request a return within 30 days of delivery.
Starting a Return
To request a return, contact us at contact@northmereshop.com and include:
- Your order number
- The item(s) you would like to return
- The reason for your return
Please contact us before sending anything back. Returns sent without prior authorization or to an address not provided by Northmere may not be accepted.
Return Eligibility
For ordinary change-of-mind returns, items should generally be unused, in their original condition, and include the original components supplied with the product.
We reserve the right to review each return request before approving a refund.
Returnless Refunds
In some circumstances, Northmere may determine that physically returning the product is unnecessary.
If this applies to your request, we will let you know that you may keep or responsibly dispose of the product and that no return shipment is required.
Please do not assume that a return is unnecessary unless Northmere has confirmed this to you in writing.
Return Shipping
For ordinary change-of-mind returns where a physical return is required, the customer is responsible for return shipping costs unless Northmere tells you otherwise.
We do not charge a restocking fee.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at contact@northmereshop.com.
Please include your order number and, where applicable, clear photographs showing the problem.
Once reviewed, we will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include a replacement, refund, or another appropriate solution.
Refunds
Once a refund has been approved, it will be issued to your original payment method.
After Northmere issues the refund, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges, if any, are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
Exchanges
We do not currently operate a standard exchange program. If you experience an issue with your order, contact us and we will help determine the most appropriate solution.
Abuse of the Return Policy
Northmere reserves the right to refuse returns or refunds where there is reasonable evidence of fraud, abuse, repeated misuse of our return policy, or misrepresentation of an order issue, to the extent permitted by applicable law.
This does not affect any rights you may have under applicable consumer protection laws.
Contact
For returns, refunds, or order issues:
Northmere Customer Care
contact@northmereshop.com